Effective Date: October 22, 2026
JOYE, LLC, doing business as Signing Resources & Interpreters (“SRI,” “we,” or “us”), respects your privacy.
This policy explains how we handle information about website visitors, customers and their contacts, Deaf and hard-of-hearing clients, and interpreters who use TerpDesk or SRI’s interpreter web portal.
Information we collect
Customers and clients: We collect contact names, email addresses, phone numbers, billing information, and appointment details needed to arrange and manage interpreting services. For medical appointments, we may also record a client’s health record number.
Interpreters: We collect information needed to manage your relationship with SRI, including:
- Name, contact information, address, and date of birth.
- Credentials and documents you provide.
- Availability, time off, assignments, hours, and signatures.
- Agreements, signed forms, payment records, and W-9 tax information.
- Communication preferences, SMS consent records, phone-sharing preferences, and calendar-sync settings.
How we use information
We use information to arrange and provide interpreting services, manage assignments, communicate about scheduling, maintain credentials and agreements, process billing and payments, provide support, and meet recordkeeping requirements.
Access and sharing
We limit access to information to people and service providers who need it to perform their work for SRI.
Assigned interpreters can access client information needed for their assignments. Client names are hidden from their assignment view after a limited period following the job. Hiding information from view does not necessarily delete the underlying business record.
Health record numbers are displayed only for medical assignments. Deaf-client details are not included in notifications or calendar entries.
If an interpreter chooses to share their phone number with their team, it is visible only to other interpreters assigned to the same job. It is not included in job offers.
We use providers for website and system hosting, email, telephone services, and text-message delivery. These providers receive information needed to provide those services.
We do not sell or rent personal information or share it with third parties for their marketing.
SMS consent records and mobile information collected for texting are not sold, rented, traded, or shared with third parties or affiliates for marketing or promotional purposes. Messaging providers may process this information as necessary to deliver and support SRI’s text messages.
Optional Google Calendar connection
Interpreters may choose to connect their Google Calendar. When enabled, assignment dates, times, locations, and customer information are added to their calendar.
Deaf-client details are not included in those entries.
Cookies and tracking
SRI does not use analytics tools, advertising pixels, or visitor-tracking technologies on its public website.
TerpDesk and the interpreter portal use cookies needed to maintain sign-in sessions. These serve account-access functions rather than advertising or visitor tracking.
Security
We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. Interpreter tax identification numbers are stored encrypted.
No method of electronic storage or transmission is completely secure.
How long we keep information
We keep personal information for as long as reasonably necessary to provide services, administer interpreter and customer relationships, maintain required business and tax records, and resolve disputes.
Retention periods vary by record type and applicable legal or contractual requirements. We retain SMS consent and opt-out records as needed to document permission and honor messaging preferences.
Closing an account does not automatically delete records we must retain. When information is no longer needed, we delete it or remove identifying details, subject to applicable retention requirements.
Your choices and account closure
You may contact SRI to request access to, correction of, or deletion of your information. Some information may need to be retained to meet legal, contractual, or recordkeeping requirements.
Interpreters may request account closure through TerpDesk or by contacting SRI. The office processes the request and removes information that is eligible for deletion.
Third-party services and policy changes
Other websites and services linked from SRI’s website, app, or portal have their own privacy policies.
We may update this policy as our practices change. Updates will be posted on this page with a revised effective date.
SMS Terms and Conditions
Our texting programs
Signing Resources & Interpreters sends transactional texts related to its interpreting services:
- Customers and clients: Appointment reminders, scheduling information, and appointment follow-up.
- Interpreters: Interpreting opportunities, assignment confirmations, schedule changes, cancellations, and reminders.
These programs do not send marketing messages.
Customer and client consent
Customers and clients may agree to receive texts during a phone conversation with SRI. We ask:
Do you agree to receive texts from Signing Resources & Interpreters? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt out. See our privacy policy at signingresources.com/privacy-policy/.
We record permission before sending program texts.
Interpreter consent
Interpreters choose whether to receive text messages through TerpDesk or the interpreter portal.
When selecting Text or Both for job offers, the interpreter is shown the destination mobile number, links to this Privacy Policy and these SMS Terms, and an unchecked consent box stating:
I agree to receive automated text messages from Signing Resources & Interpreters about interpreting opportunities and scheduling updates at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is optional.
Texts are enabled only after the interpreter checks the consent box. Office staff cannot give consent on an interpreter’s behalf.
Consent is not a condition of working with SRI. Job offers remain available by email and in the app.
We record the consent date, mobile number, and wording version. If the destination number changes, texts stop until the interpreter agrees again for the new number.
Frequency and charges
Message frequency varies based on appointments, interpreting opportunities, and scheduling activity.
Message and data rates may apply under your mobile plan. Contact your carrier for information about its charges.
Opting out and restarting
Reply STOP to unsubscribe at any time. You may receive one confirmation message. No further program texts will be sent unless you opt in again.
Reply START to opt back in. Interpreters can also stop text messages by choosing Email in their communication settings.
Help and delivery
Reply HELP, call 877-512-2246, or email request@signingresources.com for assistance.
Carriers are not liable for delayed or undelivered messages.
Contact us
Signing Resources & Interpreters
JOYE, LLC
PO Box 3067
Battle Ground, WA 98604
Phone: 877-512-2246
Email: request@signingresources.com
Contact page: Contact SRI